How to contact an Apple Customer Care representative?

This is not a chat service, and is not a way to communicate directly with Apple; it is a user-to-user technical support forum. If you have a question or issue that you think another user can help you with please describe it in as much detail as you can and a user who sees your request and thinks they can help will answer, but that might not be immediate; it could be hours later. Here is some advice on how to do that effectively→Writing an effective Apple Support Communities post.

If you want to contact Apple use the Get Support link at the top of this page or call Apple by choosing a number from this list→Contact Apple for support and service - Apple Support

Jilly20 wrote:

Is anyone there as be change for something I don’t use and can you tell what it is please I only txt as deaf

Here is a one-stop link for billing questions→Subscriptions and Billing - Official Apple Support. You can review your purchase history to see what you were charged for, cancel subscriptions and request refunds.

You got the game. You are not charged for a purchase until AFTER it is downloaded to your device. So you have it on whatever device you ordered it from.

Here is how to request a refund→Request a refund for apps or content that you bought from Apple - Apple Support

For an iPad it doesn’t make much difference. Note, however, that Amazon is not an authorized reseller, but Best Buy is. For an iPhone you should always buy directly from Apple, because only Apple-sold iPhones come carrier unlocked (“SIM free”).

I suggest posting in the MacBook air forum for help with Touch ID→MacBook Air - Apple Community

To update over the air from the phone all of these requirements must be met:

• You need at least 6 GB of free storage
• You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 or 13 series or an SE 3rd edition with an active 5G network connection
• The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
• The phone must not be in Low Power Mode
• The phone must not be connected through VPN, and it may be necessary to delete any VPN apps and VPN profiles
• The phone cannot be in Airplane mode
• You cannot still have a beta version installed on the phone
• You cannot have a previous version that was downloaded, but not installed - go to Settings/General/iPhone Storage to look; if you find an iOS installer, delete it

If you can't meet all of them you can still update using your computer.

Hi, I am trying to make an online purchase with apple using a code. But every time I make transaction it says code redeem but I haven’t used the code. Please can you help me resolve issue.

Thank you

aqueela16 wrote:

Hi, I am trying to make an online purchase with apple using a code. But every time I make transaction it says code redeem but I haven’t used the code. Please can you help me resolve issue.

Thank you

That means that someone else used the code already.

Hello. I purchased an Ipad Air November/December 2021. It will not charge. I 'm thinking it may be the lightening cord. Can you please help me with which lightening cord fits the ipad air I purchased?

If you think it’s the lightning cord, replace it. But to know which cord your Air uses you need to check the model name, or take the cable that came with it to an Apple (or other electronics) store and say you want the same cable.

If it is a 4th generation it uses a USB-C to USB-C cable or a USB-C to USB-A cable. Either will work. (The iPad end contacts will not be visible).

If it is older than 4th generation it uses a Lightning to USB-A cable. (the iPad cable end will have visible contacts)

When you cancel a subscription the term that you paid for will still remain active (after all, you paid for it!) until it expires. If there is no Cancel button, and only renew button(s) when you view the subscription then it has been canceled.

Hello, I was wondering if there is a way to access a Mac that was on find my? someone has signed in and made it so my Mac is not showing anywhere on find my. I believe someone has turned of find my Mac services. even though this has happened I can still tell that someone is messing around with my files. I have reset my Apple ID password and do not know what to do next.

Hi my name is tamia s I was pay for storage upgrade it’s cost $2.99 so that show up I have pay the storage upgrade is $47.91 I don’t have enough money $47.91

[Personal Information Edited by Moderator]

aslanpar wrote:

I need Iphone 14 pro max

I need $1 million. My chances of getting it are slim to none, but you have an excellent chance of meeting your need by just spending the purchase price at apple.com.

Well, you can’t talk to anyone in this user-to-user forum.You can start by going to Apple Support

The page says: Give us a few details and we’ll offer the best solution. Connect by phone, chat, email, and more.

Hi! I returned an apple watch b/c it was the wrong size. For some reason I can't access the tracking info to see if it has been delivered and the refund issues. Can I give you the order # and let you check?