Cannot connect to Wi-Fi when recovering MacBook Air from Mark as Lost

Title. I lost my Mac, but then was able to find it. While doing so, I used the “Mark as Lost” feature on Find My. When booting the Mac, I’m greeted to the Recovery Assisstant. There’s a heading with “Activate Mac” and it prompts me to enter my account password. After doing so, it then says to “Select a Wi-Fi network from the menu” with the Finder icon in greyscale, but no menu appears, neither in the bar on top (nothing next to the battery and language selection icons) nor by the large Finder icon. What can I do to reactivate my Mac? Thank you so much.

Posted on Jun 9, 2022 4:31 AM

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Posted on Jun 9, 2022 11:02 AM

I solved my issue. It turns out that I had to hold the power button after RESTARTING my Mac. Then, an icon flashed in screen which seemed to depict the left side of the mac (with the ports) and a green light. Then, I saw the Wi-Fi icon at the top right of my screen. Thanks for all your help!

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11 replies

Jun 9, 2022 8:43 AM in response to THESTEPHENS

THESTEPHENS wrote:

Thank you for the help. However, neither of these seem to work:

When I hold down the power button until it shuts down, then turn it back on again after waiting 30 seconds, nothing changes. I still don’t have a Wi-Fi symbol on the top-right.

When I try to boot in Safe Mode, I do get the prompts to “continue holding to load startup options” and “load startup options” when I hold down the power button, but those two loop until I release the button, at which point it boots into the Recovery Assistant, thus not allowing me to see the startup options nor boot into Safe Mode.


If you can not manually enter network name and password under the "Join Other Network" option.


worse case scenario —

"Recovery Assistant" then chose "Erase Mac". restore your user from backup.


Jun 9, 2022 8:21 AM in response to THESTEPHENS

THESTEPHENS wrote:

I removed my Mac from my iCloud, as the guidance suggested, but it did not change anything. My Mac still boots to the Recovery Manager, even after restarting it. Again, I don’t think this is the Activation Lock feature but something else entirely.


if Activate Mac across the top and "Recovery Assistant" in the menu bar—asking to connect to the Internet with either WiFi or Ethernet.


No wifi menu available nor a wifi symbol near the upper top right corner of the screen,


hold down the physical power button/TouchID ~6-10 sec. until it powers off. Wait 30-seconds, then power it back on.





Log out, sleep, wake, restart or shut down your Mac

Shut down or restart your Mac - Apple Support


If no resolve —try a SafeBoot How to use safe mode on your Mac - Apple Support


Jun 9, 2022 8:12 AM in response to THESTEPHENS

Copy and Paste from second link provided


ProustGiulio



" If you are talking about "activation lock" (an anti-theft measure), AND if you cannot remember the old Apple ID & Password (even using these instructions:--> If you forgot your Apple ID email address or phone number - Apple Support or these:--> If you forgot your Apple ID password - Apple Support ) neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to removeActivation Lock- Apple Support

Regards

Giulio "


Jun 9, 2022 8:38 AM in response to leroydouglas

Thank you for the help. However, neither of these seem to work:


When I hold down the power button until it shuts down, then turn it back on again after waiting 30 seconds, nothing changes. I still don’t have a Wi-Fi symbol on the top-right.


When I try to boot in Safe Mode, I do get the prompts to “continue holding to load startup options” and “load startup options” when I hold down the power button, but those two loop until I release the button, at which point it boots into the Recovery Assistant, thus not allowing me to see the startup options nor boot into Safe Mode.

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Cannot connect to Wi-Fi when recovering MacBook Air from Mark as Lost

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