Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hello, So I’ve been having trouble with my iPhone XS not showing the battery percentage, it says something like “unable to verify this iPhone has a genuine apple battery. Health information not available for this battery” Please help!

Hello, So I’ve been having trouble with my iPhone XS not showing the battery percentage, it says something like “unable to verify this iPhone has a genuine apple battery. Health information not available for this battery” Please help!


How do I solve this problem?

iPhone XS, iOS 15

Posted on Jun 9, 2022 10:34 AM

Reply
3 replies

Jun 9, 2022 5:53 PM in response to caedmon65

Ok thank you so much for your help.

I have also thought about that but have also heard someone said even if I change the battery, it will still give same feedback. Though I don’t trust his judgement because of the circumstances at the point we had that conversation.


But if I can really be sure (certain) that I can change the battery and have that fixed, I’ll be really glad.



Hello, So I’ve been having trouble with my iPhone XS not showing the battery percentage, it says something like “unable to verify this iPhone has a genuine apple battery. Health information not available for this battery” Please help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.