Surface Book 3 on Windows 10 will not connect to Hotspot New iPad Pro 3 GEN on 15.5 OS

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Level 1

4 points

Surface Book 3 on Windows 10 will not connect to Hotspot New iPad Pro 3 GEN on 15.5 OS

-Just replaced my older iPad on 14.x OS with a new iPad Pro 3 Generation and now my Surface Book 3 (12 months old) cannot even connect to it as a Hotspot. It just spins and spins trying to connect with no message.

-I had no problems with the older iPad. Spent an hour with internet provider to troubleshoot and they said I needed to Updated the iPad Pro to the latest Operating System. Did that and I can't even see the iPad on the network now.

-Any iPhone and Android can connect to the Hotspot on the new iPad Pro but not my Surface Book 3.

-I went to Apple Store and they reset the the network on the iPad. We tested and other devices could connect to the Hotspot iPad except my Surface Book 3.

-While in the Apple store, I updated the Surface driver. I also did a Windows 10 update. I didn't want to upgrade to Windows 11 yet without doing a backup of my data.

-Rebootted both devices. Changed Hotspot password. Change name of iPad device. Rebooted again and again. Repeated and repeated.

-I am on windows 10. I can connect to any other device or wifi including my daughter's iPhone 15.x OS.

What do I do as this is a new birthday gift and I use the iPad as a backup for work when my power goes out (which it did due to a power outage 5 minutes before a customer presentation).

iPad Pro, iPadOS 15

Posted on Jun 9, 2022 4:58 PM

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Answer 1

mykingdomx Author

Level 1

4 points

Jun 12, 2022 3:23 PM in response to lobsterghost1

Well, I did spend a good 2 hours with MS Support and they were stumped well taking control of my computer. We did everything except a factory reset and there was no way would I allow that. I had work to do and decided to not spend anymore time on this nonsense. Two days later I decided that I would attempt connecting with my work 6 month old Dynabook (formerly Toshiba) and it could not connect either.

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Answer 2

mykingdomx Author

Level 1

4 points

Jun 12, 2022 3:35 PM in response to mykingdomx

So then I thought there was so many recommendations to change the ipad name and password. So since the ipad instructions references the name of the ipad as "iphone" (which is strange), I put it back to that name with a different password that included a numeric and guess what. Both Windows machine can now view the ipad on the network.

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Answer 3

mykingdomx Author

Level 1

4 points

Jun 12, 2022 3:49 PM in response to lobsterghost1

Thank you for your feedback. I wish I could get back the many hours that I burned on this sluething. Hoping anyone else who might run into this not change the name of the new ipad pro but make sure to install any new Microsoft updates.

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Answer 4

Jun 12, 2022 3:55 PM in response to mykingdomx

I hope your hard work on this helps others as well! One thing I do when I get any new device is immediately change its name from the previous device. In thinking about your situation, I'm sorry it wasn't something which came to my mind to suggest. But the good news is you figured it out, something neither Apple nor Microsoft was able to do! So good on you!

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Answer 5

Jun 9, 2022 5:04 PM in response to mykingdomx

Sounds like an issue with the Surface and that would mean you should contact Microsoft for help with their product.

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Answer 6

Jun 12, 2022 3:38 PM in response to mykingdomx

That's great. Turns out you did better sleuthing on this than Microsoft or Apple. Glad you've got it working now. Good for you!

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Answer 7

mykingdomx Author

Level 1

4 points

Jun 12, 2022 3:38 PM in response to mykingdomx

Go figure. I will let Microsoft know of the workaround. Happy my creative troubleshooting skills are top notched.

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Answer 8

Jun 12, 2022 3:43 PM in response to mykingdomx

You should be proud of yourself!

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Surface Book 3 on Windows 10 will not connect to Hotspot New iPad Pro 3 GEN on 15.5 OS

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