Apple ID

How can I keep my current email address, It is actually my the Apple ID. I need to change it so I log in using a different ID. My ID is being accessed by someone else. I have done Everything to try and stop this!! Changed phones, phone number, SIM card, emails, wiped phones, Sim blocked, passwords over and over!! 2 factor and I even have a physical key!! Nothing works. I need help!!

I need to try and save what’s left on my phone and iCloud. Can I keep the same iCloud? TIA

iPhone 12 Pro Max, iOS 15

Posted on Jun 10, 2022 6:19 AM

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Question marked as Top-ranking reply

Posted on Jun 10, 2022 11:39 AM

Link to contact Apple Support in the article.


Apple ID has been compromised.      *


Security and your Apple ID.   *


Checklist: If you want to see if anyone else has access to your device or accounts  *


You need to get another email address to use with the current Apple ID. Then use the steps in the article below to change the email address. Note the restrictions in the article.


Apple ID Name Change.  * 


Make sure you turn off Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.


Apple hasn’t published any guidance for using an address again. Normally, if your e-mail address was associated with an ID in any way, then it can't be reused as an  Apple ID email address for approximately one year. I have also seen posts that stated Apple told them there was a 30 day waiting period before the address could be used again.


When changing to the new ID, there may be some data loss, but you can minimize it. If syncing photos with iCloud, ensure Optimization is turned off in Settings/Your Name/iCloud/Photos and/or in Photos/Preferences/iCloud. Then make sure full resolution photos are on the device/computer. When signing out of iCloud, if asked whether you want to retain data, choose yes. Messages conversations will be lost if they are addressed to the ID. See the article below for other places that the old ID should be removed. See Winston Churchill's response in the below discussion. If possible, also set up Family Sharing  between the IDs to keep access to your apps/purchases. 


 How to switch Apple IDs on your iPhone or iPad.      


How to transfer all files from one iCloud account to another.       


What to do after you change your Apple ID or password - Apple Support.      


Family Sharing.         


Family Sharing - Set up.        



3 replies
Question marked as Top-ranking reply

Jun 10, 2022 11:39 AM in response to Bela73

Link to contact Apple Support in the article.


Apple ID has been compromised.      *


Security and your Apple ID.   *


Checklist: If you want to see if anyone else has access to your device or accounts  *


You need to get another email address to use with the current Apple ID. Then use the steps in the article below to change the email address. Note the restrictions in the article.


Apple ID Name Change.  * 


Make sure you turn off Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.


Apple hasn’t published any guidance for using an address again. Normally, if your e-mail address was associated with an ID in any way, then it can't be reused as an  Apple ID email address for approximately one year. I have also seen posts that stated Apple told them there was a 30 day waiting period before the address could be used again.


When changing to the new ID, there may be some data loss, but you can minimize it. If syncing photos with iCloud, ensure Optimization is turned off in Settings/Your Name/iCloud/Photos and/or in Photos/Preferences/iCloud. Then make sure full resolution photos are on the device/computer. When signing out of iCloud, if asked whether you want to retain data, choose yes. Messages conversations will be lost if they are addressed to the ID. See the article below for other places that the old ID should be removed. See Winston Churchill's response in the below discussion. If possible, also set up Family Sharing  between the IDs to keep access to your apps/purchases. 


 How to switch Apple IDs on your iPhone or iPad.      


How to transfer all files from one iCloud account to another.       


What to do after you change your Apple ID or password - Apple Support.      


Family Sharing.         


Family Sharing - Set up.        



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