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My Face ID isn’t working despite doing everything on here

My TrueDepth isn’t working either

iPhone XS Max, iOS 14

Posted on Jun 10, 2022 4:58 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 10, 2022 5:17 PM

With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.


Do you have a disabled Face ID alert on your device?


Please read the "What to do Next" section in this link, if nothing works as per the instruction given in this link --> If an alert says Face ID has been disabled on your iPhone or iPad Pro

2 replies
Question marked as Top-ranking reply

Jun 10, 2022 5:17 PM in response to olabiyi102

With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.


Do you have a disabled Face ID alert on your device?


Please read the "What to do Next" section in this link, if nothing works as per the instruction given in this link --> If an alert says Face ID has been disabled on your iPhone or iPad Pro

My Face ID isn’t working despite doing everything on here

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