My Face ID isn’t working despite doing everything on here
My TrueDepth isn’t working either
iPhone XS Max, iOS 14
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My TrueDepth isn’t working either
iPhone XS Max, iOS 14
With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.
Do you have a disabled Face ID alert on your device?
Please read the "What to do Next" section in this link, if nothing works as per the instruction given in this link --> If an alert says Face ID has been disabled on your iPhone or iPad Pro
With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.
Do you have a disabled Face ID alert on your device?
Please read the "What to do Next" section in this link, if nothing works as per the instruction given in this link --> If an alert says Face ID has been disabled on your iPhone or iPad Pro
Face ID failure is a hardware issue. ⚠️
Get expert service and support at the Genius Bar.
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status.
My Face ID isn’t working despite doing everything on here