i couldnt back up my new i phone

i could not back up my data from the old i phone to the new one through my labtop

Posted on Jun 11, 2022 8:00 AM

Reply
3 replies

Jun 11, 2022 9:22 AM in response to Carol543

Oops, that's a problem.

If you still have your old iPhone, you can create a new backup (with a different new password), as per the instructions provided at the section "Turn off backup encryption" in the support article that led you here, or by using these steps:--> If you can’t remember the password for your encrypted backup - Apple Support


If you don't have your old device any longer... it's a serious problem, sorry.

Regards

Giulio



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

i couldnt back up my new i phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.