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New iPhone 11: cannot call or text

cannot call or text

iPhone 11, iOS 15

Posted on Jun 11, 2022 12:24 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 11, 2022 1:28 PM

If you can't make or receive calls on your iPhone:


You might not be able to make or receive calls on your iPhone if you have certain settings turned on, if your software isn't up to date, or if there's a problem with your network.


Find out what to do if you seeĀ "No Service" or "Searching" in the status bar.Ā If you can't make or receive calls on your iPhone, follow these steps, testing after each step:



Contact your carrier:


When youĀ contact your carrier, make sure that:

  • Your account is set up to use your iPhone.
  • There aren't any localized service outages.
  • Your account doesn't have a billing-related block.
  • Your calls don't have errors on the carrier system.



Update your software:


  1. Check for aĀ carrier settings update.
  2. Check for anĀ iOS software update.Ā Some updates might require a Wi-Fi connection.



Check your iPhone settings:


  1. TurnĀ Airplane ModeĀ on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn itĀ off.
  2. CheckĀ Do Not Disturb. Go to SettingsĀ āž¢ Focus āž¢ Do Not Disturb andĀ make sure it's off.
  3. Check for anyĀ blocked phone numbers.Ā Go to SettingsĀ āž¢Ā PhoneĀ āž¢ Blocked Contacts.
  4. See if Call ForwardingĀ is turned on. Go to SettingsĀ āž¢Ā PhoneĀ āž¢Ā Call Forwarding and make sure it's off.
  5. Check to see ifĀ Silence Unknown CallersĀ is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.



Check your network settings:


  1. Reset your network settings. Go to Settings āž¢ General āž¢ Transfer or Reset iPhone āž¢ Reset āž¢ ResetĀ Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
  2. Try to make or receive calls in another location.



Contact Apple Support:


If you still can't make or receive calls,Ā contact Apple Support, then follow the steps to complete your request. ļ£æ

1 reply
Question marked as Top-ranking reply

Jun 11, 2022 1:28 PM in response to Hoyt_November

If you can't make or receive calls on your iPhone:


You might not be able to make or receive calls on your iPhone if you have certain settings turned on, if your software isn't up to date, or if there's a problem with your network.


Find out what to do if you seeĀ "No Service" or "Searching" in the status bar.Ā If you can't make or receive calls on your iPhone, follow these steps, testing after each step:



Contact your carrier:


When youĀ contact your carrier, make sure that:

  • Your account is set up to use your iPhone.
  • There aren't any localized service outages.
  • Your account doesn't have a billing-related block.
  • Your calls don't have errors on the carrier system.



Update your software:


  1. Check for aĀ carrier settings update.
  2. Check for anĀ iOS software update.Ā Some updates might require a Wi-Fi connection.



Check your iPhone settings:


  1. TurnĀ Airplane ModeĀ on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn itĀ off.
  2. CheckĀ Do Not Disturb. Go to SettingsĀ āž¢ Focus āž¢ Do Not Disturb andĀ make sure it's off.
  3. Check for anyĀ blocked phone numbers.Ā Go to SettingsĀ āž¢Ā PhoneĀ āž¢ Blocked Contacts.
  4. See if Call ForwardingĀ is turned on. Go to SettingsĀ āž¢Ā PhoneĀ āž¢Ā Call Forwarding and make sure it's off.
  5. Check to see ifĀ Silence Unknown CallersĀ is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.



Check your network settings:


  1. Reset your network settings. Go to Settings āž¢ General āž¢ Transfer or Reset iPhone āž¢ Reset āž¢ ResetĀ Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
  2. Try to make or receive calls in another location.



Contact Apple Support:


If you still can't make or receive calls,Ā contact Apple Support, then follow the steps to complete your request. ļ£æ

New iPhone 11: cannot call or text

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