You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone XS Max stuck at Apple logo

Hello

I have an iPhone XS Max I was doing back up iCloud then I plugged it to the charger it didn’t open again, it kept playing an Apple logo on the screen multiple times so I had to buy another iPhone, is there any chance that I could get the information, photo and all of it back?


I hope u could help me with this plz

thank u


[Re-Titled by Moderator]

iPhone XS Max, iOS 15

Posted on Jun 12, 2022 2:24 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 14, 2022 9:32 AM

Hello,

I’ve tried this before but it didn’t too, is there other way?

thank u

2 replies

Jun 12, 2022 2:44 AM in response to hamda150

Try making a forced Restart, do the following:


1) Press and quickly release Volume Up

2) Press and quickly release Volume Down

3) Press and hold the Power Button until the screen turns off


You phone is now doing a forced restart.

iPhone XS Max stuck at Apple logo

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.