iPhone sr gen 2

My daughter’s iphone st gen 2 has spinning wheel and we can’t reset it. She said she was on FaceTime sound became distorted and phone shut down with spinning wheel. Tried to hold down buttons to reset it but didn’t work. What is wrong? How can we fix it?

iPhone

Posted on Jun 12, 2022 4:57 AM

Reply
2 replies

Jun 12, 2022 4:58 AM in response to Amk333

Try making a forced Restart, do the following:


1) Press and quickly release Volume Up

2) Press and quickly release Volume Down

3) Press and hold the Power Button until the screen turns off


You phone is now doing a forced restart.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone sr gen 2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.