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Writing an effective Apple Support Communities question

Is this a New Issue ? If Yes, what exactly changed on this computer ?

Is this an Old Issue ? If Yes, what actions has the user taken to fix this issue ?

Understand, we are all working Remotely from all around the world.

Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.

Reliable , accurate, details and context will really help to pinpoint a possible solution.