why does it say my password is wrong when trying to restore backup
why does it say my password is wrong when trying to restore backup
iPhone 12 Pro Max, iOS 15
why does it say my password is wrong when trying to restore backup
iPhone 12 Pro Max, iOS 15
Because you aren’t entering the encrypted backup password, which will usually not be your Apple ID password or any other password you use unless you intentionally made them the same.
You put a password on your backup, whether you remember doing so or not. That’s the only way encrypted backups get created. Either you checked Encrypt Backup, or, if you have a company email account on your phone, your Exchange administrator required it. But either way you were prompted to enter a password - twice. However, that could have been years ago; you are only prompted the first time you made an encrypted backup, you will never be prompted again until you go to restore a backup.
When you entered the backup password if you have a Mac and have Keychain enabled you were given the option of saving the password in Keychain (this is the default). So check Keychain for it.
If you haven’t erased the phone yet you can create a new backup with a new password—>About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support
If neither of those work you get unlimited guesses, so try to guess what password you might have entered back when. If you are like most people it will be a password that you reused. And to speed up the process click to change the password and you will be prompted immediately.
Note that if you do NOT encrypt your computer backup then the backup will be incomplete; it will not include health data or passwords. iCloud backups are protected by default because they require your Apple ID and password to access, so this is not an issue for iCloud backups.
Because you aren’t entering the encrypted backup password, which will usually not be your Apple ID password or any other password you use unless you intentionally made them the same.
You put a password on your backup, whether you remember doing so or not. That’s the only way encrypted backups get created. Either you checked Encrypt Backup, or, if you have a company email account on your phone, your Exchange administrator required it. But either way you were prompted to enter a password - twice. However, that could have been years ago; you are only prompted the first time you made an encrypted backup, you will never be prompted again until you go to restore a backup.
When you entered the backup password if you have a Mac and have Keychain enabled you were given the option of saving the password in Keychain (this is the default). So check Keychain for it.
If you haven’t erased the phone yet you can create a new backup with a new password—>About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support
If neither of those work you get unlimited guesses, so try to guess what password you might have entered back when. If you are like most people it will be a password that you reused. And to speed up the process click to change the password and you will be prompted immediately.
Note that if you do NOT encrypt your computer backup then the backup will be incomplete; it will not include health data or passwords. iCloud backups are protected by default because they require your Apple ID and password to access, so this is not an issue for iCloud backups.
why does it say my password is wrong when trying to restore backup