The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I need my phone unlocked. I did not buy the phone from my carrier.
iPhone XS
They're the only one which can.
If they offer unlocking but some requirement isn't being met, ask them or see below.
If they don't offer unlocking, sell it to one of their customers.
(219803)
Only the locking carrier can unlock the phone.
If you are not one of their current, paying customers; getting them to do so may indeed be problematic.
Nothing much you can do about it. If the carrier refuses to unlock it, it can't be unlocked.
Carrier refuses to assist with unlocking my phone.
