I ordered an express replacement on the 8th and was told on the phone it would be 1 day shipping, however it did not arrive before I left the state on vacation, the package arrived on the 13th but there was nobody to sign for it. Will I be charged for the phone if I don’t send it back within 10 days of ordering, or is it 10 days from receiving? If I do it late will I still receive a refund ?
iPhone 13 Pro Max, iOS 15
No, in the United States, using the ERS (Express Replacement Service) it generally takes 3 to 5 business days to receive your replacement phone.
Apple needs to receive the original product within 10 days of the day your replacement product was shipped to you by Apple (check your ship date)
Express Replacement Service Terms and Conditions
You should contact Apple with any questions about your specific case.
No, in the United States, using the ERS (Express Replacement Service) it generally takes 3 to 5 business days to receive your replacement phone.
Apple needs to receive the original product within 10 days of the day your replacement product was shipped to you by Apple (check your ship date)
Express Replacement Service Terms and Conditions
You should contact Apple with any questions about your specific case.
This is a user-to-user technical support site operated by Apple, no Apple management is here. You need to call Apple.
Express replacement refund
