Can I turn off the the security lockout without removing the content that I have not backed up?

Question

Can I turn off the the security lockout without removing the content that I have not backed up?

Hello there,

I am writing this regarding my Iphone's passcode. I confused it with my other passwords and I tried the same wrong password too many times. Therefore, now it is on security mode. Unfortunately, not all my content there is backed up. It includes all my content of first year being abroad which is so important to me, along with important documents and notes.

I wonder if there is any solution to open my lock without having to remove everything.

Is there any way by using face ID?

or through providing ID card to you?

Is there any way I can remove the security lockout at least so I can try more?

Please, this is so important to me.

I appreciate your response.

Roza

iPhone XS Max, iOS 15

Posted on Jun 13, 2022 10:55 PM

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Answer 1

Top-ranking reply

IdrisSeabright

Community+ 2026

Level 10

189,801 points

Jun 14, 2022 11:00 AM in response to Community User

NachiThePanda wrote:

I would try contacting apple to see if they have an alternative option, If you have the proof of purchase, they might have a way to unlock the iPhone. ( I do not know if this is possible, but I would try anything at this point.)

Apple has no access to the device passcode. There is only one way to remove it and that is by restoring the device. As the contents of the device is encrypted using the passcode, without the passcode, there is absolutely no way for anyone, even Apple, to access the data.

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Answer 2

-Bubba-

Level 6

10,974 points

Jun 13, 2022 11:12 PM in response to Community User

Unfortunately, even with proof of purchase, Apple's unlocking policy will erase the iPhone.

You can see here to file for help, though - https://al-support.apple.com/#/additional-support

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Answer 3

Jun 13, 2022 11:04 PM in response to RozaRostamnejad

Hi Roza! I am so sorry to be the one to say this, but when it comes to recovering passcodes (and I know this firsthand) there is not too much options. You would have to restore the iPhone, and this would erase all the data. I do not want to offer this solution as I don't want you loosing your content, so I have a "possible" solution below

I would try contacting apple to see if they have an alternative option, If you have the proof of purchase, they might have a way to unlock the iPhone. ( I do not know if this is possible, but I would try anything at this point.)

Contact - How to Contact Us - Apple

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Can I turn off the the security lockout without removing the content that I have not backed up?

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