How to remove Activation Lock on MacBook Air?

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Level 1

4 points

How to remove Activation Lock on MacBook Air?

How do go about having an activation lock remove, so I can use the device, I got proof of purchase that i purchase from government website, (Mecklenburg Police Department) Not sure how they came to have possession of the device, but they were able to sell to me, and I would like to use to use it, I was told with proof of purchase I can have the activation remove and a fresh OS will be install, not today I heard that might be impossible, so I don't understand why not, since I do have the proof of purchase that is needed for this

[Re-Titled by Moderator]

Posted on Jun 14, 2022 8:56 AM

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Answer 1

Top-ranking reply

Smilin-Brian

Level 9

56,127 points

Jun 14, 2022 9:10 AM in response to rbrewer0501

Remove Activation Lock on the device.

Follow the onscreen steps to enter the Apple ID and password you used to set up your device or your device passcode.

Learn how to find your Apple ID or reset your Apple ID password.

Remove Activation Lock on the web if a device is offline.

Go to www.iCloud.com/find.
Sign in with your Apple ID and password.
At the top, click All Devices.
Select the device that you want to remove from iCloud.
Click Remove from Account.

Start a support request.

If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request. 

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Answer 2

babowa

Level 9

78,411 points

Jun 15, 2022 11:30 AM in response to rbrewer0501

By the way, your proof of purchase must include the serial number. And, I do not know if purchases of a used device from anyone other than Apple are included in their removal policy.

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How to remove Activation Lock on MacBook Air?

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