iPad frozen WHILE in guided access

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iPad frozen WHILE in guided access

So iPad (4th gen iPad Air) was on guided access due to the 2 year old. Somehow froze and we’re completely unable to access.

this is the message BUT will not allow anyone to type and finger ID isn’t working.

iPad Air, iPadOS 15

Posted on Jun 14, 2022 6:46 PM

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Answer 1

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OrigamiFan1

Community Specialist

Jun 15, 2022 12:55 PM in response to krickettbug

Hi krickettbug,

When attempting to exit the Guided Access feature, the steps can vary depending on your iPad model. The information in the section "End a Guided Access session" here Use Guided Access on iPad and quoted below can help.

"Do any of the following:

On an iPad with a Home button: Double-click the Home button, then unlock with Touch ID (if enabled). Or triple-click the Home button, then enter the Guided Access passcode.
On iPad mini (6th generation) and iPad Air (4th generation and later): Double-click the top button, then unlock with Touch ID (if enabled). Or triple-click the top button, then enter the Guided Access passcode.
On an iPad with Face ID: Double-click the top button, then unlock with Face ID (if enabled). Or triple-click the top button, then enter the Guided Access passcode."

If the issue continues, test a normal restart Restart your iPad - Apple Support , and if it continues try a forced restart Force restart iPad Force restart iPad - Apple Support of your iPad.

Cheers.

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iPad frozen WHILE in guided access

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