Cannot Connect to Apple Media Services

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Level 1

11 points

Cannot Connect to Apple Media Services

Since updating my mac book pro to Monterey, every time (and I mean every single time) I start on my computer, or wake it up from sleep mode, I get the same message saying that the computer cannot connect to Apple Media Services with my email address. it also tells me to open Preferences to correct it.

But what it's showing me is an email address that I haven't had for the last few years and I no longer have access to it. Not only that, but it's not even listed in my email address for Apple.

I click on the link it provides, go to prefereneces but I cannot see anyway to rectify this is the email address isn't listed. Previously, before I updated my OS, this problem didn't exist so I don't understand why it's suddenly happening now with an email address I no longer own AND it's not listed in my apple preferences because I removed it years ago.

I hope someone can help me with this bug that I don't know how to fix.

[Image Edited by Moderator to Remove Personal Information]

Posted on Jun 15, 2022 3:12 PM

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Answer 1

Top-ranking reply

mingoslkd

Community Specialist

Jun 17, 2022 7:00 AM in response to writesuccess

Greetings writesuccess,

When you changed your Apple ID email address, do you remember if you followed the steps to "change", or did you create a new Apple ID?

Change your Apple ID - Apple Support

To verify if this old email address is a separate Apple ID, enter it on the Apple ID page. You'll either get a message that it's an invalid Apple ID, or be presented with password field.

Keep in mind, an Apple ID email address can still be valid, even if you no longer have access to the email account, as it's separate from your email account.

If that old email address is a valid Apple ID, and if you have forgotten the password to sign in with the requested Apple ID, you can learn how to reset it here:

If you forgot your Apple ID password - Apple Support

Also, you can then sign out of the old Apple ID on your MacBook Pro, and sign in with the correct Apple ID.

What to do after you change your Apple ID or password - Apple Support

Take care.

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Answer 2

writesuccess Author

Level 1

11 points

Jun 17, 2022 6:15 PM in response to mingoslkd

Thank you so much for your reply. It was so easy to follow and it turns out it was still a valid email address. I signed in and signed out and then signed back in with my current email address. Hopefully the popup will stop happening now.

Thanks again.

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Cannot Connect to Apple Media Services

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