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iPhone 4 screen sensitivity to facial contact

I'm unable to use the phone normally to the face/ear as the skin contact causes one of the following to happen: phone switches to speakerphone, keyboard buttons are heard being pressed, and or the call ENDS. I have met two more owners with the same issues. Upon physically talking with an Apple rep at the store, he told me that he was familiar with the problem, gave me some tech lingo about distance between two points of the phone, and assured me that future software corrections would remedy this. How common is this...anyone have any feedback? I have resorted to using a bluetooth earpiece, and my rubber bumper is a month away now; was not assured that the bumper was a fix or related by the Apple rep. I feel like the phone is useless at this point, and the quality no where near the 3GS. I have to use my Blackberry to ensure solid phone connections until the fix arrives. Everytime I speak in person to an Apple rep about a concern, I notice "deer in headlights" reactions, and it's as if they don't want to talk loud and their eyes dart about to see who's listening.

iPhone 4, iOS 4

Posted on Aug 10, 2010 8:52 PM

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25 replies

Oct 20, 2010 8:59 AM in response to Braveninja

I am so frustrated as a business user. Of course I downloaded the new OS and of course nothing changed. So, business calls drop (beyond the cruddy AT&T issues) and are interrupted every time with a switch to facetime or the dial pad or contacts or other apps - contact list. I am convinced that its a shape of face issue.

Already went into the Apple Store to buy a blue tooth - they convinced me to try the "Genius" bar, which performed the amazing reset. Wow. Genius! Rather than giving me a new phone, I wasted another hour for the reset and then - same problem. Now I'm back at the Apple Store. Great product. I am now a walking ad for why someone who wants to conduct business should switch. I have had clients offer to buy me a droid.

Come on - if you can't get it right, don't release it. Your not Microsoft for gosh sakes!

Sep 25, 2011 8:08 AM in response to susan0920

susan0920 wrote:


So it appears that apple with a stock price near 500, because people invest in what they think is a good product, doesn't feel an ethical/moral responsibility to fix this???

No, more like the issue was fixed a year ago. Unfortunately some users are simply ignorant and dig up these year old threads to try and trash Apple.


Do you have an issue, or are you just trolling?

Sep 25, 2011 7:11 PM in response to diesel vdub

So i haven't had the phone a year, and i believe that you must be a genius since you feel so confident to make an uniformed comment that people are ignorant to bring up the issue...Yes assumed it was obvious i have this problem. Making the phone part of iphone irrelevant! Too much money for something i cannot use effectively. So the phone screen makes it impossible to talk sans interruption=problem. Seems as though there wasn't a fix a year ago. Any ideas or do you just enjoy putting people down? Thanks, unhappy iphone user.

Sep 25, 2011 7:51 PM in response to susan0920

The proximity sensor issue was fixed in an iOS update a year ago.

Users still experiencing issues with the proximity sensor either have a hardware issue, left the plastic on the screen, an improperly applied screen protector, or a case interferring with the proximity sensor.


If you truly feel you have an issue, take it to an Apple store.


It's obvious that you did a search, since you found this ancient post. Next try reading the results of that search.

Sep 26, 2011 4:10 AM in response to diesel vdub

Look i don't know if you're angry at the world or what, but if your advice to me and others that write in is going to be asenine and condescending, do me a favor and don't bother replying to my post--you're useless. Or maybe i should try taking the phone out of the box, yeah i'm so ignorant i didn't realize you needed to take it out of the box first...i hope once i do that i remember to take the plastic off once i take it out of the box. Why don't you take your little diesel vw gti down to the strip and find yourself a girlfriend, hopefully that will keep you and your Asenine remarks off threads where people want help, not jerks.

iPhone 4 screen sensitivity to facial contact

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