hi, I'm trying to transfer photos from iPhone to Mac by photos app, my device appeared in the bar I select it then unlocked the phone but nothing changed as it's not responding at all ... any help?

hi, I'm trying to transfer photos from iPhone to Mac by photos app, my device appeared in the bar I select it then unlocked the phone but nothing changed as it's not responding at all ... any help?

iPhone 7 Plus, iOS 13

Posted on Jun 16, 2022 2:36 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 17, 2022 2:03 PM

Hi there HodaAllam,


We'd like to learn more to see how we can help. After unlocking your iPhone using the passcode, did you see the option to trust your computer as described below?


Import to your Mac
1. Connect your iPhone, iPad, or iPod touch to your Mac with a USB cable.
2. Open the Photos app on your computer.
3. The Photos app shows an Import screen with all the photos and videos that are on your connected device. If the Import screen doesn't automatically appear, click the device's name in the Photos sidebar.
4. If asked, unlock your iOS or iPadOS device using your passcode. If you see a prompt on your iOS or iPadOS device asking you to Trust This Computer, tap Trust to continue.
5. Choose where you want to import your photos. Next to "Import to," you can choose an existing album or create a new one.
6. Select the photos you want to import and click Import Selected, or click Import All New Photos.
7. Wait for the process to finish, then disconnect your device from your Mac.

You'll find those steps here: Transfer photos and videos from your iPhone, iPad, or iPod touch to your Mac or PC


Thanks!

1 reply
Question marked as Top-ranking reply

Jun 17, 2022 2:03 PM in response to HodaAllam

Hi there HodaAllam,


We'd like to learn more to see how we can help. After unlocking your iPhone using the passcode, did you see the option to trust your computer as described below?


Import to your Mac
1. Connect your iPhone, iPad, or iPod touch to your Mac with a USB cable.
2. Open the Photos app on your computer.
3. The Photos app shows an Import screen with all the photos and videos that are on your connected device. If the Import screen doesn't automatically appear, click the device's name in the Photos sidebar.
4. If asked, unlock your iOS or iPadOS device using your passcode. If you see a prompt on your iOS or iPadOS device asking you to Trust This Computer, tap Trust to continue.
5. Choose where you want to import your photos. Next to "Import to," you can choose an existing album or create a new one.
6. Select the photos you want to import and click Import Selected, or click Import All New Photos.
7. Wait for the process to finish, then disconnect your device from your Mac.

You'll find those steps here: Transfer photos and videos from your iPhone, iPad, or iPod touch to your Mac or PC


Thanks!

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hi, I'm trying to transfer photos from iPhone to Mac by photos app, my device appeared in the bar I select it then unlocked the phone but nothing changed as it's not responding at all ... any help?

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