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what if my phones cracked?

if my cameras cracked died that affect the face id

iPhone 11, iOS 15

Posted on Jun 18, 2022 7:10 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 18, 2022 7:14 PM

External damage to your iPhone in the camera area can affect your ability to use FaceID. If it is cracked, I suggest you use the Contact Support link on the top of the page here to start a service request. Or, if you have an Apple Store close by, you can make a Genius Bar appointment to have Apple examine the device and explain your options.

2 replies
Question marked as Top-ranking reply

Jun 18, 2022 7:14 PM in response to Izzysowles

External damage to your iPhone in the camera area can affect your ability to use FaceID. If it is cracked, I suggest you use the Contact Support link on the top of the page here to start a service request. Or, if you have an Apple Store close by, you can make a Genius Bar appointment to have Apple examine the device and explain your options.

Jun 18, 2022 7:14 PM in response to Izzysowles

If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…


Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:


Find Locations - Location Selector - Apple


Contact Apple for support and service - Apple Support 


Get a Genius Bar Reservation and Apple Support Options - Apple


Contact Genius Bar.

Manage Reservations - My Reservations - Apple

what if my phones cracked?

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