I have checked with them and other Mac users(not on Monterey) and they are not having the same issues and I have tried my credentials on my pc (windows 10) which works fine, so I will be using that for now(a little inconvenient).
I have since looked at the ppp.log and am getting this:
Fri Jul 1 09:09:43 2022 : publish_entry SCDSet() failed: Success!
Fri Jul 1 09:09:43 2022 : publish_entry SCDSet() failed: Success!
Fri Jul 1 09:09:43 2022 : l2tp_get_router_address
Fri Jul 1 09:09:43 2022 : l2tp_get_router_address XXXXXXXXX from dict 1
Fri Jul 1 09:09:43 2022 : L2TP connecting to server XXXXXXXX ...
Fri Jul 1 09:09:43 2022 : IPSec connection started
Fri Jul 1 09:09:43 2022 : IPSec phase 1 client started
Fri Jul 1 09:09:43 2022 : IPSec phase 1 server replied
Fri Jul 1 09:10:13 2022 : IPSec connection failed