Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

My IPhone gave me an error message about Touch ID

My IPhone randomly gave me a message telling me that Touch ID was not compatible with my device (IPhone 6+) when in the previous hour it was fully functional

I have checked Apple Communities and around 10,000 other people have had this complaint and I have not had my IPhone fixed in over a year so I am pretty sure it is not because of a replaced battery or a screen (Although my repair a year ago was for my screen became unresponsive due to bendgate) What Should I Do?

iPhone 6 Plus, iOS 12

Posted on Jun 20, 2022 12:36 AM

Best reply

MrBill3

Level 10

103,636 points

Posted on Jun 20, 2022 4:47 AM

Hello,

Start here:

Get help with Touch ID on your iPhone or iPad - Apple Support

If no help, go back to where your repair work was done and have them check it.

Good luck.

View in context

My IPhone gave me an error message about Touch ID

Similar questions