My iPad Pro 11 won’t charge. I have tried several different charging cables.
Hi,any suggestions for charging my iPad.I have tried several different charging cables. Thank you. Jane
iPad Pro 11-inch Wi-Fi
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Hi,any suggestions for charging my iPad.I have tried several different charging cables. Thank you. Jane
iPad Pro 11-inch Wi-Fi
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
I have given up on that iPad and bought a new iPad air. Unfortunately it also came with a USB-C charging cable on both ends. I have a Belkin USB-A to USB-C cable that is apparently sold by Apple. I want to make sure this is safe to use on my new iPad to back up my files to iTunes. I dont want to damage another charging port if this is what happened to my other one. I did use it in that one plus another one that was shown as Apple MFi certified and thought that was safe but apparently it wasn't. Thank you. Jane.
If a certified cable does not positively locate within the charging port of the iPad, then the port itself may be damaged - and be in need of repair.
Thank you. Nothing helps. Tried a bunch of cables. Think it might be the port where the cable goes in. Cable fits loosely. Jane
Thank you. Jane
My iPad Pro 11 won’t charge. I have tried several different charging cables.