My iPad Pro 11 won’t charge. I have tried several different charging cables.

Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.

If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

janehrn Author

Level 1

9 points

Jun 30, 2022 10:00 AM in response to LotusPilot

I have given up on that iPad and bought a new iPad air. Unfortunately it also came with a USB-C charging cable on both ends. I have a Belkin USB-A to USB-C cable that is apparently sold by Apple. I want to make sure this is safe to use on my new iPad to back up my files to iTunes. I dont want to damage another charging port if this is what happened to my other one. I did use it in that one plus another one that was shown as Apple MFi certified and thought that was safe but apparently it wasn't. Thank you. Jane.

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