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Madman74 Author

Level 1

10 points

When I charge my iPad, I hear the ding but there is no lightning bolt

So, I was plugging my iPad Pro 12.9 in to charge and I noticed that it would start to charge then stop....then start again...then stop...and so on.

When I plug it in using the provided charger, it makes a noise as if it is being charged, but then the lightning bolt does not appear in the battery icon and it does not charge.

I've tried restarting and hard resetting...but nothing works. Any help?

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Jun 20, 2022 9:00 AM

Best reply

LotusPilot

Community+ 2024

Level 10

281,562 points

Posted on Jun 20, 2022 9:25 AM

These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support

Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad.

If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

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When I charge my iPad, I hear the ding but there is no lightning bolt

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