iPhone is disabled for x minutes

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feobrien Author

Level 1

4 points

iPhone is disabled for x minutes

iPhone is disabled for x minutes while it is in my pocket. The amount of time varies. What gives?

Posted on Jun 21, 2022 3:34 AM

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Answer 1

mingoslkd

Community Specialist

Jun 23, 2022 6:35 AM in response to feobrien

Hey feobrien,

We appreciate the clarification. Is auto-lock enabled in Settings > Display & Brightness > Auto-Lock? If not, we recommend selecting a time for it to lock. This will help prevent accidental touches.

If there is a case and/or screen protector on the iPhone, we recommend testing without it. This way, we isolate the issue being related to the case or screen protector.

Also, you mentioned it happening while sitting on your desk. Do you notice the display lighting up as though the screen is being touched? This will help determine if the issue is with the display.

Take care.

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Answer 2

ASTRO24

Community Specialist

Jun 24, 2022 6:14 AM in response to feobrien

feobrien,

Make sure iPhone is running the latest software in Settings > General > Software Update and that the display is clean. Cleaning your iPhone

While checking to see if this occurs while phone is lit, please check to see if this occurs when iPhone is locked and a specific portion of the screen is touched.

Regards.

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Answer 3

jdo_apple

Community Specialist

Jun 29, 2022 11:19 AM in response to feobrien

Thanks for replying, feobrien, and that additional info, it really helps! At this point, please contact Apple directly for further assistance:

Apple Support

Have a great day and thanks for using the Apple Support Communities!

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Answer 4

feobrien Author

Level 1

4 points

Jun 22, 2022 11:48 AM in response to K_Wall44

You have misunderstood the problem. I know what my password is, it does not need to be reset. The problem is my phone repeatedly ends up in this disabled mode for x minutes. The phone can be sitting on my desk or in my pocket, I go to use it and it is temporarily in this disabled mode. This seems have started since the last IOS update. Imagine trying to pull up your boarding pass at the airport, you pull your phone out of your pocket and it is disabled for 15 minutes! Ugh. Please help

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Answer 5

feobrien Author

Level 1

4 points

Jun 24, 2022 5:01 AM in response to mingoslkd

Thanks for the quick response.

Suggestion 1: Yes, I did have the time set to 1 minute, have increased that to 5 minutes. I will see if that helps.

Suggestion 2: I do not have a case or screen protector, so that should not be the problem.

Question 1: This appears to happen even when the phone is face down. When I pick it up and I receive the locked message. I can't recall if it is bright when I pick it up or i push the button. I will be more mindful so I can answer this question.

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Answer 6

feobrien Author

Level 1

4 points

Jun 29, 2022 11:13 AM in response to ASTRO24

The problem still persists. I am running the latest version of the IOS. The phone is not always lit when this occurs. I just picked up now, the screen is not lit, but upon turning it over, I see the message I must wait. 13 minutes.

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Answer 7

K_Wall44

Community Specialist

Jun 22, 2022 8:14 AM in response to feobrien

Hi feobrien,

We'd love to assist you with getting your iPhone back working properly. Let's complete the steps listed here: If you forgot your iPhone passcode to resolve your issue.

Best regards

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iPhone is disabled for x minutes

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