Can the issue with the Face ID be easily fixed?

I just bought this phone and the Face ID doesn’t work

iPhone XS Max, iOS 15

Posted on Jun 22, 2022 5:54 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Jun 22, 2022 6:21 AM

Without knowing precisely what the issue is that you're having with FaceID, that's hard to say. Of course, it may well be a hardware issue. Contact Apple for further diagnostics:


Genius Bar Reservation and Apple Support Options - Apple

1 reply
Sort By: 
Question marked as ⚠️ Top-ranking reply

Jun 22, 2022 6:21 AM in response to Blink522

Without knowing precisely what the issue is that you're having with FaceID, that's hard to say. Of course, it may well be a hardware issue. Contact Apple for further diagnostics:


Genius Bar Reservation and Apple Support Options - Apple

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can the issue with the Face ID be easily fixed?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.