You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

glitch in app store sign-in? Continues to ask for sign in information and never moves past that window.

How do I get the glitch to stop? I continue to enter ID and correct password and it just cycles back to log-in screen until I shut down the computer. I am unable to access account information as a result.


MacBook Pro (2020 and later)

Posted on Jun 22, 2022 5:37 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2022 6:51 PM

This is an awful answer. I have to DELETE ALL my third-party software because there's a glitch in the apple ID sign-in? No help at all letting us know if there is software with known issues? How do I know what's third-party if the computer came with third-party software already loaded on it? And BTW I thought we all were encouraged to use anti-virus software, as in "don't blame me if you don't use anti-virus software." Except when it's our fault for using anti-virus software if our computers don't work properly. Couldn't the answer be that the problem is with apple and apple needs to fix this? There must be a way to protect accounts without out placing undue burden on the users.


No consideration at all for the time and trouble these kinds of over-engineered operating software add-ons cause. Macs used to be superior because of their seamless interface and user-friendly elegance. Now they're just about as bad as Microsoft, and the company is just about as caring.

Similar questions

2 replies
Question marked as Top-ranking reply

Jul 27, 2022 6:51 PM in response to Eric Root

This is an awful answer. I have to DELETE ALL my third-party software because there's a glitch in the apple ID sign-in? No help at all letting us know if there is software with known issues? How do I know what's third-party if the computer came with third-party software already loaded on it? And BTW I thought we all were encouraged to use anti-virus software, as in "don't blame me if you don't use anti-virus software." Except when it's our fault for using anti-virus software if our computers don't work properly. Couldn't the answer be that the problem is with apple and apple needs to fix this? There must be a way to protect accounts without out placing undue burden on the users.


No consideration at all for the time and trouble these kinds of over-engineered operating software add-ons cause. Macs used to be superior because of their seamless interface and user-friendly elegance. Now they're just about as bad as Microsoft, and the company is just about as caring.

Jun 22, 2022 9:14 AM in response to twentyseven27

Have you tried restarting the computer? Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.       Pastebin


https://etrecheck.com



glitch in app store sign-in? Continues to ask for sign in information and never moves past that window.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.