I can’t put my face in my phone

I can not put my face into my phone


Posted on Jun 22, 2022 8:49 AM

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Question marked as Top-ranking reply

Posted on Jun 23, 2022 11:02 AM

Hey there Mattshnshsng,


Thanks for reaching out to the Apple Support Communities. Just to confirm, are you seeing the alert showing "A problem was detected with the TrueDepth Camera. Face ID has been disabled." as described in the 'Related Article' that was shared on this thread?


If so, have you gone through all the steps in the above resource as well? If you have and are still experiencing issues, this may indicate a possible hardware issue with your device. If that's the case the best option would be to have your device inspected further for possible service. For help with finding nearby service locations check out this link here: Find Locations - Apple


If not seeing the error listed in the resource above, but are having issues with setting up Face ID, give the steps listed in this next resource a try instead: If Face ID isn't working on your iPhone or iPad Pro - Apple Support


We hope that's able to help.


Have a great day!

1 reply
Question marked as Top-ranking reply

Jun 23, 2022 11:02 AM in response to Mattshnshsng

Hey there Mattshnshsng,


Thanks for reaching out to the Apple Support Communities. Just to confirm, are you seeing the alert showing "A problem was detected with the TrueDepth Camera. Face ID has been disabled." as described in the 'Related Article' that was shared on this thread?


If so, have you gone through all the steps in the above resource as well? If you have and are still experiencing issues, this may indicate a possible hardware issue with your device. If that's the case the best option would be to have your device inspected further for possible service. For help with finding nearby service locations check out this link here: Find Locations - Apple


If not seeing the error listed in the resource above, but are having issues with setting up Face ID, give the steps listed in this next resource a try instead: If Face ID isn't working on your iPhone or iPad Pro - Apple Support


We hope that's able to help.


Have a great day!

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I can’t put my face in my phone

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