You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad not charging

After connecting the older iPad to various different cables and blocks/outlets over the last several hours, the iPad toggles between a white screen with a black Apple logo and the “battery charging” screen showing no real charge (no lightning bolt or percentage of charge indicated). I’ve tried resetting the start using the on/off top button and the bottom middle screen button together, but no results. The iPad was fully charged over the last few days, but will not recharge now. Any suggestions?


Posted on Jun 22, 2022 12:57 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 23, 2022 12:50 AM

Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad.


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have access to another device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

Jun 23, 2022 12:50 AM in response to NCHelpMe

Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad.


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have access to another device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

Jun 22, 2022 9:37 PM in response to NCHelpMe

NCHelpMe Said:

"iPad not charging: After connecting the older iPad to various different cables and blocks/outlets over the last several hours, the iPad toggles between a white screen with a black Apple logo and the 'battery charging'[...]"

-------


Being Stuck in a Boot Loop:

Your iPhone might be stuck in a boot loop. And this typically happens when you unsuccessfully download somethings or an install stalls.  So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - User Tip


See More


iPad not charging

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.