Outlook for Mac and iOS not working

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NEC1906 Author

Level 1

17 points

Outlook for Mac and iOS not working

Out of nowhere today, my Outlook apps on both my Mac and iPad stopped syncing with my iCloud account. I resolved the issue on the Mac by reverting to the “older” version of Outlook for Mac. I still cannot sign into iCloud on Outlook for iOS. I’ve removed and reinstalled the app and generated new app specific passwords with no luck. I get a generic message “Unable to sign in.”

I’ve even tried IMAP settings, but I get an error that I’m unable to connect to SMTP because the username and password are incorrect. I feel like this is a back-end issue more than anything.

Any suggestions?

iPad Air, iPadOS 15

Posted on Jun 22, 2022 2:50 PM

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Answer 1

DerekM87

Community Specialist

Jun 24, 2022 6:48 AM in response to NEC1906

Hi NEC1906,

To clarify, are you able to sign into iCloud via other apps such as Mail on your Mac or iPhone? Take a look through the tips here if you having trouble getting signed in: If you can't connect or sign in to iCloud

If the issue persists and is specifically with only Outlook given the steps you've taken so far, we'd recommend contacting Microsoft for additional assistance.

Microsoft Support

Take care.

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Outlook for Mac and iOS not working

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