I can no longer connect to my Outlook mail account using Apple Mail. When I try to sign in , I get a message "Unable to verify account name or password." This behavior started three days ago (I've had the Outlook account for years) on both of my Macs. I can access Outlook Mail with Safari on my Macs and with the Outlook apps on my iOS devices. I am running MacOS Monterey 12.4 and Mail 16.0. Has anyone else experienced this issue?
MacBook Pro 13″, 12.4
Thank you for your reply, rom.ph. I’ve tried that several times and I just get that unable to verify message.
Outlook requires re-authorization every 30 days or so, at least for me. Try to go to Mail-Preferences-Accounts-Server Settings and re-enter your password. In some case, you will get an additional prompt that will ask you to login again.
Good luck.
Thank you steve626, that worked. Now I've got Outlook email coming into to 2 accounts - the original Outlook account and the new Exchange account. What do you think might happen if I deleted one of them?
I was expecting you would see your already existing account and simply re-enter the password for it. I have had to do that a few times, usually when doing a mandatory password change which my employer requires. It sounds like you might have created a new account somehow.
If both accounts have the same email content and are IMAP, where the messages are all stored on the server and your Mac emails synchronize with the server, it seems to me that you can delete one of those accounts, if they are truly redundant and have identical content. If some of the emails are locally stored, however, be careful because deleting the account may delete those locally stored (On My Mac) emails associated with that account.
Try going to the System Preferences Internet Accounts. Select the Exchange item and then click the Details button, and try entering the login information there.
Cannot connect to Outlook mail
