📢 Newsroom Update
Apple introduces M4 Pro and M4 Max. Learn more >
Apple introduces M4 Pro and M4 Max. Learn more >
My MacBookAir will not start up after a coffee spill this morning. I have Applecare + and am taking it to genius bar tomorrow. It appears the max charge to me would be $299 plus tax (for Tier 2 damage). Does that sound correct?
MacBook, macOS 11.6
Hi,
Yes, that is correct. AppleCare+ does cover damages caused by liquid contact from spills (but not submerged in liquid):
"3.2 Services for Accidental Damage from Handling (“ADH Service”)
If during the Plan Term you submit a valid claim notifying Apple that the Covered Device has failed due to accidental damage from handling resulting from an unexpected and unintentional external event (e.g., drops and damages caused by liquid contact from spills) (“ADH”), Apple will, at its discretion and subject to the service fee described below, either (i) repair the defect using new or previously used Apple genuine parts that have been tested and pass Apple functional requirements, or (ii) exchange the Covered Device with a replacement product that is new or comprised of new and/or previously used Apple genuine parts and has been tested and passed Apple functional requirements."
There is an additional cost of $299.
Hi,
Yes, that is correct. AppleCare+ does cover damages caused by liquid contact from spills (but not submerged in liquid):
"3.2 Services for Accidental Damage from Handling (“ADH Service”)
If during the Plan Term you submit a valid claim notifying Apple that the Covered Device has failed due to accidental damage from handling resulting from an unexpected and unintentional external event (e.g., drops and damages caused by liquid contact from spills) (“ADH”), Apple will, at its discretion and subject to the service fee described below, either (i) repair the defect using new or previously used Apple genuine parts that have been tested and pass Apple functional requirements, or (ii) exchange the Covered Device with a replacement product that is new or comprised of new and/or previously used Apple genuine parts and has been tested and passed Apple functional requirements."
There is an additional cost of $299.
Water damage to MacBook Air with Applecare +
