No international warranty for my Apple TV 4K (2nd gen)?

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Level 1

20 points

No international warranty for my Apple TV 4K (2nd gen)?

I bought an Apple TV 4K (2nd gen) in an Apple Store in Australia. Back to Vietnam and found it not working as expected.

Brought it to an Apple Authorized Service Provider (FPT), they took it over and kept it for a month and asked me to take it back unfixed. Their reason was: they couldn't import the replacement(s) with Australia country code.

I called Apple Vietnam support call center, talked with various persons several times. Particularly in a conversation with a man who was introduced "senior level", he said he couldn't interfere to FPT decision. Answering my question what was his best advice, he told me that I should bring the Apple TV to Australia for warranty. And he didn't want to confirm that my Apple TV 4K doesn't have an International Warranty when I insisted to ask him to. I feel very frustrated!

As Apple Vietnam is helpless in this case, to whom I should contact for supports?

And advice from you is very appreciated.

Posted on Jun 23, 2022 6:54 PM

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Answer 1

Jun 23, 2022 10:13 PM in response to Cuong-CVN

Statutory warranties (usually 12 months) are valid only in the country of purchase and therefore your Australian purchase is not covered by that warranty in Vietnam.

AppleCare+ for Apple TV in comparison has a worldwide coverage - according to AppleCare Products - Apple TV - Apple (Australian page): AppleCare+ provides global repair or replacement coverage, both parts and labor, from Apple-authorized technicians around the world. Some service fees might apply in the event of a claim.

It might be worth investigating the possibility of buying the AppleCare+ coverage for your Apple TV - but this must be done within the first 60 days of purchase. If more than 60 days has elapsed this is not possible.

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Answer 2

Cuong-CVN Author

Level 1

20 points

Jun 24, 2022 1:15 AM in response to David McKinlay

Thank you for your help. So did you mean the statutory warranties you mentioned is just applied to the Apple TV? Where can I read it? It's clearly that all other Apple devices (Mac, iPhone, iPad, Apple watch...) purchased abroad with invoice are valid for warranty at Apple Authorized Service Providers in Vietnam.

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No international warranty for my Apple TV 4K (2nd gen)?

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