Problems with having two emails

Hi,

I'm having some trouble with my mum's email. She appears to have two primary email accounts, one of which appears to be completely out of control and is causing issues sending messages (as well as having the wrong name).

The one she uses is @me.com whilst the (what appears to be an) alias uses the same email with @icloud.com. I cannot delete it like an alias (there is no minus button). I cannot delete it on 'reachable at' on the Apple ID settings. It's causing many issues and I don't know why it exists (we certainly didn't set it up).

Any help would be appreciated :)

Posted on Jun 24, 2022 8:30 AM

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1 reply

Eric Root

Level 10

685,215 points

Jun 24, 2022 10:45 AM in response to maddie_jw

The @me.com and @iCloud addresses are normal. You also might see an @mac.com address. They come with an Apple ID and all three use iCloud mail.

You can't change/remove @iCloud.com, @me.com or @mac.com addresses unless it is an alias you created after the Apple ID was set up.

iCloud: About your @icloud.com, @me.com, and @mac.com email addresses. *

iCloud - Create or change email aliases. -

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Problems with having two emails