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a mini12 iphone couldn't perform a software update using wifi. I connected the device to use the itunes option but I couldn't see the iphone icon. Seems to me like a software issue with the iphone.
See & follow the steps in this Apple article -> If your computer doesn't recognize your iPhone, iPad, or iPod
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
See & follow the steps in this Apple article -> If your computer doesn't recognize your iPhone, iPad, or iPod
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
What if you cannot see your device icon next to Music box on itunes?
