Bluetooth constantly disconnects/reconnects when pressing PLAY on any bluetooth headphone or speaker

Question

Level 1

4 points

Bluetooth constantly disconnects/reconnects when pressing PLAY on any bluetooth headphone or speaker

Hi all,

I have iPhone6s running iOS 15.5. Absolutely perfect performance for three years.

Suddenly, when I pair my bluetooth headphones or Alexa speaker I get a valid connection until I press play in different apps such as Podcast and Napster.

Once I hit play, the sprocket spins then the headphones or speaker announce that my phone has disconnected from the device, then 10 seconds later - reconnects automatically. Then if I hit play, I get same behavior.

Upon research I have done the following:

Unpaired/Paired devices

Reset device

Reset to factory settings on iphone and reinstalled from iCloud backup.

--> still have the same problem.

Running from my iPad, I am able to successfully connect to the devices and play podcasts and music - so I am pretty sure I have it isolated to the 6s.

Looking for any/all suggestions.

Thank you!

iPhone 6s, iOS 14

Posted on Jun 25, 2022 8:42 AM

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Answer 1

brbo

Level 8

35,710 points

Jun 26, 2022 11:46 PM in response to Irish1445

Hi Irish1445,

Welcome to the Apple Community

Seems this could be caused by wireless interference:

Eg: from power lines, transformers, radio or television. transmitters, or other electronic devices

Try this Apple support article to see if it helps solve the issue:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference – Apple Support

__________________________________________________________________________

Else

Other info:

If you can’t connect a Bluetooth accessory to your iPhone, iPad or iPod touch – Apple Support

Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch - Apple Support

If you need more help:

There is a "Get Support" link to Apple at top right on this discussion page

or

Apple phone numbers around the world

Contact Apple for support and service - Apple Support

All the best :-)

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Answer 2

Irish1445 Author

Level 1

4 points

Jun 27, 2022 3:49 PM in response to brbo

I tried the suggestions in the link and made a discovery. If I put my iPhone 6s physically right on the bluetooth speaker, it works! However if I start to lift the phone away, the audio stops, but the phone continues to think it is connected - followed by a disconnect tone and a reconnect tone from the speaker. I was also able to duplicate this with the bluetooth headphones. If I put the headphones right on the phone, it works. Any thoughts on what to try next?

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Answer 3

brbo

Level 8

35,710 points

Jun 30, 2022 4:10 PM in response to Irish1445

Thank you for trying the suggestions, and for your reply, Irish1445..

Sorry I haven't been able to come up with anything in particular to try next.

Hopefully, someone with more expertise in this area may choose to add their thoughts.

or

you have that option to reach out to Apple Support.

(We are all Apple users, like yourself, volunteering to assist.)

Cheers :-)

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Bluetooth constantly disconnects/reconnects when pressing PLAY on any bluetooth headphone or speaker

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