Apple account balance

Sorry, I just saw this. It can be confusing when you reply to your own question and then mark it solved. Again, sorry for the late response.

I’m not sure what kind of Apple account you’re referring to, Apple Cash, Apple Card MasterCard or Apple ID account?

If your Apple Cash account is restricted please refer to these support articles,

If your Apple Cash account is restricted or locked - Apple Support

Identity verification for Apple Card or Apple Cash - Apple Support

Apple Cash is a service that’s run by Green Dot Bank

https://applecash.greendot.com/termsconditions/ 

Contact Green Dot Bank by calling (877) 233-8552

If your Apple Card MasterCard is restricted or locked please contact Goldman Sachs Bank, issuer and servicer of your account.

CONTACTING — Goldman Sachs Bank 

• Using Messages; chat with an Apple Card specialist

• Call toll-free at 877-255-5923; or

• Write to: Goldman Sachs Bank, Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.

If you’re having issues with your Apple Account please review these support articles.

Add money to your Apple Account balance - Apple Support

If your Apple ID is locked or disabled - Apple Support