Child Account

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  

Apple ID - Official Apple Support.   -

Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  

Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call.   -

Apple on Twitter       

From the Apple Support article below. 

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.      *

If you are trying to set the account up on a device, have you tried setting it up on a computer? Do you have another WiFi network you can access?

If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide   -

Apple Support schedule phone call     -

Billings and Subscriptions   -

Apple on Twitter

Hello,

I've tried on my macbook (along with my phone) which in on the same network and continue to have the issue as well. Tried using my wife's account and she could not complete the steps either. I don't believe this is related to any sort of user created issue.