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So, a friend gave me a phone and he forgot apple id and password. now im locked out. how can i unlock the device?

how can I be able to use my Iphone if it was given to me by someone who forgot their apple ID?


iPhone 7

Posted on Jun 27, 2022 5:10 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 27, 2022 9:16 AM

If he forgot the Apple ID (iCloud) password, have him enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      


If he has 2 Factor Authentication enabled, if he can't recover the password using the steps above, he will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer his questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.   *


The only way to reset it instantly is to remember the password and sign into your Apple ID.


If necessary, if he is the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

2 replies
Question marked as Top-ranking reply

Jun 27, 2022 9:16 AM in response to theguy_2022

If he forgot the Apple ID (iCloud) password, have him enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      


If he has 2 Factor Authentication enabled, if he can't recover the password using the steps above, he will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer his questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.   *


The only way to reset it instantly is to remember the password and sign into your Apple ID.


If necessary, if he is the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

So, a friend gave me a phone and he forgot apple id and password. now im locked out. how can i unlock the device?

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