Fail to install managed profile
I need help to get past an error message on an iPhone 6, please.
The error message says:
"Configuring iPhone
Installing configuration from [employer]
Profile Installation Failed
Porfile Failed to Install"
Special details about this phone:
By design, it can't make phone calls. The phone number associated with the iPhone 6 was ported to an upgraded device.
It was my work phone, and I was using it for personal apps and storage.
My employer tried to remove the managed profile from the iPhone 6, but I still see this error message.
When did the error message start:
I didn't realize the managed profile was still on the phone.
I upgraded the iOS to 15.5.
Now I can't get to the Settings or any apps.
I'm hoping there's a way I can remove the managed profile or rollback the iOS update so that I don't risk losing data on the device.
At the Genius Bar, the tech advised having my employer remove the managed profile. My IT department says they did it, but I still have the original error message.
Thanks for any ideas or support!