Document Download

Hello!


I recently purchased a new Mac Book Air a month ago in order to attend graduate school online. Everything had been working great until last week. We use an online portal called CANVAS to read and complete assignments. Up until last week I was easily able to download PDF documents to save. Now when I download a document it says "True- #".


I have already reached out to CANVAS and they think it is a computer issue. I am not able to download any PDFs from any source. I am not really good with technology and am struggling to figure it out.


Any suggestions?

Thanks in advance.

MacBook Air 13″, macOS 12.4

Posted on Jun 27, 2022 5:44 PM

Reply
1 reply

Jun 28, 2022 12:26 PM in response to aheim2421

Hello aheim2421,


Could you confirm if your Mac is fully up to date? Here's the steps: Update macOS on Mac - Apple Support We'd want to ensure that you're meeting the requirements.


Additionally, create a test user on your Mac and see if issues persist there. Here's how per Set up users, guests, and groups on Mac - Apple Support


  1. On your Mac, choose Apple menu  > System Preferences, then click Users & Groups .
  2. If the lock at the bottom left is locked , click it to unlock the preference pane.
  3. Click the Add button  below the list of users.
  4. Click the New Account pop-up menu, then choose Administrator.
  5. For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.
  6. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
  7. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
  8. Click Create User.


Thanks!


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