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How do I update my payment for iCloud/family share if I no longer have access to the original device. The payment option is not highlighted on my device. It was set up on my late husband’s computer and I do not have access.
iPhone 8, iOS 15
Since you and your husband were using Family Sharing, you can't change the payment method if he was the organizer.
To fix the problem, you can ask Apple to give you your husband's Apple ID so you can log in to his ID and change the payment method. See the links below.
How to request access to a deceased family member's Apple accounts - Apple Support. *
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option.
Apple Support schedule phone call. -
Since you and your husband were using Family Sharing, you can't change the payment method if he was the organizer.
To fix the problem, you can ask Apple to give you your husband's Apple ID so you can log in to his ID and change the payment method. See the links below.
How to request access to a deceased family member's Apple accounts - Apple Support. *
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option.
Apple Support schedule phone call. -
Update payment on a different device than where the payment was set up
