I'm having trouble moving to a new iphone. After transferring from a 64GB SE2 to a 128GB iPhone 11 the transfer crashes near the end and the result is a 'full' iPhone 11 which now in settings ->about, shows its capacity as 64GB!
I have also tried backing up and transferring from icloud and the result is the same.
Is this an issue with a corrupted ios on the original phone? What can I do from here?
Thank you in advance.
John
iPhone SE, iOS 11
If the two devices are running on the latest version of iOS and are connected to a good Wi-Fi network, make sure you are not using a VPN. Also try another Wi-Fi network if you can, try restarting the two devices ☞ Restart your iPhone - Apple Support
also check out this two article’s ☞ Use Quick Start to transfer data to a new iPhone, iPad, or iPod touch - Apple Support
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If you still can’t transfer your iPhone with Quick Start, you can also transfer your data from a backup created by your computer or iCloud: Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support
if you still need help Contact Apple for support and service - Apple Support
Hey there,
if you still can’t transfer your iPhone to new one let us know with more details about what happened exactly!
Hello. Thanks for the reply.
Yes the phones are plugged in, updated and on wi-fi.
The issue is direct transfer crashes near the end with (almost) all the data having been transferred.
But the recipient 128gb phone now shows its capacity as 64gb!
Transferring iPhone - corrupted phone?
