1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Does the issue present in this mode ?
3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
Understand, we are all working Remotely from all around the world.
Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.
The next best thing for us to having an actual On-Hand experience on this computer is to follow the steps below
Download the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.
The application is free or paid from added features.
Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).
It will take a Snap Shot - both the hardware and software.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.
Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and comprising the Operating System
Any of the below should be removed as per Developers Instructions
This will include CleanMyMac , This will include BitDefender ,
This will included Norton Antivirus , Sophos Av Software
Intego AntiVirus, McAfee, MacKeeper, Avast AntiVirus
Ad Guard, Webroot , ESET
The The Built in Security is all that is required.
