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Bought 2 Apple Gift card at safeway but the code is invalid

I purchased 2 Apple Gift Card at Safeway. They are sealed. Loaded $100 each to each. But when i try to redeem using camera or manual enter, none of them work. The error: Cannot Redeem Code : The code entered is not valid. I tried both . They were both sealed and opened by me and upon entering the code, i got the same error message . I called Apple support for help, i was asked to read out serial on the gift card, while waiting for support to verify, I realized that the serial number on the card is actually different from the serial number printed on the envelope that start with "GCA..... ". Apple Support did not ask me to give them serial number specially on the card or the envelope. I was the one telling them it's different upon seeing it while waiting to clarify which one i suppose to give them to check. This should be part of their basic trouble shooting step to confirm if both serial number is the same or not. At the end they are not able to help me and they asked me to go back to Safeway . i wonder if the whole batch of gift card in Safeway have this issue??? Apple support said this is not their problem . We need to go back to Safeway to have this problem solve for. I will see what happened at Safeway, if they tell us this is Apple issue , i will be so mad.



iPhone 11 Pro Max

Posted on Jun 29, 2022 3:30 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 30, 2022 10:41 AM

I called Safeway gift card department today as they were closed last night after the cashier from Safeway was not able to help me and instead gave me the Safeway Corp GC dept number to report this problem since i suspect the whole batch of GC at Safeway might of have issues i don't want anyone else fall as victim. The way apple design inside and outside envelope as gift card is giving scammer opportunity to scam people. When you pay, Safeway will scan outside, there is no way to know content inside . And people usually buy GC for gifts so 80% of time the purchaser (victim) would never know receivers of the GC is not able to use GC. Unless for self use, i would tell people i know "do not buy Apple Gift card of this design where they can not confirm Serial Number outside env is the same is the actual GC Serial Number inside " as there is chance they will have to go through painful process like me wasting my time on the phone and go to the store for help. Gas is expensive and my time is expensive. It's such an inconvenience. Safeway now have a ticket for me and investigating the matter, i still have not gotten my money back at this point!! Such a bad experience with Apple Gift Card.

2 replies
Question marked as Top-ranking reply

Jun 30, 2022 10:41 AM in response to upupf

I called Safeway gift card department today as they were closed last night after the cashier from Safeway was not able to help me and instead gave me the Safeway Corp GC dept number to report this problem since i suspect the whole batch of GC at Safeway might of have issues i don't want anyone else fall as victim. The way apple design inside and outside envelope as gift card is giving scammer opportunity to scam people. When you pay, Safeway will scan outside, there is no way to know content inside . And people usually buy GC for gifts so 80% of time the purchaser (victim) would never know receivers of the GC is not able to use GC. Unless for self use, i would tell people i know "do not buy Apple Gift card of this design where they can not confirm Serial Number outside env is the same is the actual GC Serial Number inside " as there is chance they will have to go through painful process like me wasting my time on the phone and go to the store for help. Gas is expensive and my time is expensive. It's such an inconvenience. Safeway now have a ticket for me and investigating the matter, i still have not gotten my money back at this point!! Such a bad experience with Apple Gift Card.

Jun 29, 2022 5:05 PM in response to upupf

I am so mad, just got back from Safeway, like i predicted, they can't do anything about it. They asked me to call Safeway Corporate. I will never buy Apple gift card again this is very bad experience. There is no way you can tell there is something wrong with the gift card until you opened the seal try to load and struggle getting the issue fix. What a joke! I will submit a dispute with my credit card and tell everyone don't buy gift card as gift. Imagine you give this as a gift, there is no way you will know the receiver actually will get money !!!!! This is basically a scam especially if you are giving the gift card out.

Bought 2 Apple Gift card at safeway but the code is invalid

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