Bought 2 Apple Gift card at safeway but the code is invalid
I purchased 2 Apple Gift Card at Safeway. They are sealed. Loaded $100 each to each. But when i try to redeem using camera or manual enter, none of them work. The error: Cannot Redeem Code : The code entered is not valid. I tried both . They were both sealed and opened by me and upon entering the code, i got the same error message . I called Apple support for help, i was asked to read out serial on the gift card, while waiting for support to verify, I realized that the serial number on the card is actually different from the serial number printed on the envelope that start with "GCA..... ". Apple Support did not ask me to give them serial number specially on the card or the envelope. I was the one telling them it's different upon seeing it while waiting to clarify which one i suppose to give them to check. This should be part of their basic trouble shooting step to confirm if both serial number is the same or not. At the end they are not able to help me and they asked me to go back to Safeway . i wonder if the whole batch of gift card in Safeway have this issue??? Apple support said this is not their problem . We need to go back to Safeway to have this problem solve for. I will see what happened at Safeway, if they tell us this is Apple issue , i will be so mad.
iPhone 11 Pro Max