You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Digital Crown not depressing

Digital Crown not depressing


Posted on Jun 29, 2022 6:23 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 29, 2022 6:35 PM

Follow the steps in How to clean your Apple Watch

"Clean and dry the Digital Crown

If the Digital Crown gets stuck or won’t move, check for debris and wipe down your Apple Watch. If you find substances like dust or lotion around the Digital Crown, follow these steps to clean it, and repeat as needed:

  1. Turn off your Apple Watch and remove it from the charger.
  2. If you have a leather band, remove it from your Apple Watch.
  3. Hold the Digital Crown under lightly running, warm, fresh water from a faucet for 10 to 15 seconds. Soaps and other cleaning products shouldn't be used.
  4. Continuously turn and press the Digital Crown as water runs over the small gap between the crown and the housing. 
  5. Dry your Apple Watch with an absorbent, non-abrasive, lint-free cloth. Be sure to wipe the surface of the Digital Crown, the space between the Digital Crown and the watch case, and the surrounding surfaces, removing any water."

Edit: If those steps do not work use the Contact Apple Support link as aptly suggested by MrHoffman.



3 replies
Question marked as Top-ranking reply

Jun 29, 2022 6:35 PM in response to 72yankee

Follow the steps in How to clean your Apple Watch

"Clean and dry the Digital Crown

If the Digital Crown gets stuck or won’t move, check for debris and wipe down your Apple Watch. If you find substances like dust or lotion around the Digital Crown, follow these steps to clean it, and repeat as needed:

  1. Turn off your Apple Watch and remove it from the charger.
  2. If you have a leather band, remove it from your Apple Watch.
  3. Hold the Digital Crown under lightly running, warm, fresh water from a faucet for 10 to 15 seconds. Soaps and other cleaning products shouldn't be used.
  4. Continuously turn and press the Digital Crown as water runs over the small gap between the crown and the housing. 
  5. Dry your Apple Watch with an absorbent, non-abrasive, lint-free cloth. Be sure to wipe the surface of the Digital Crown, the space between the Digital Crown and the watch case, and the surrounding surfaces, removing any water."

Edit: If those steps do not work use the Contact Apple Support link as aptly suggested by MrHoffman.



Digital Crown not depressing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.