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My device was managed by my previous company which allowed me to keep the iPhone after I left.
I did the factory reset but I am unable to reconfigure it now as it is stuck at remote management credentials.
what can I do now? Can my previous company who owned the device previously and allowed me to keep the Device after I left help?
Please note that the current state of my mobile device is factory reset.
iPhone XR
Thank you so much for the reply. Just to be sure, if I reach my previous company and ask to remove it, they can remove it and I will not get the prompt of remote management asking for credentials….Correct? Please note and this is important that the current state of my iPhone is Factory Reset, so my phone is not even configured for me to go to settings n all.
Thank you so much for your help.
Thank you so much for the reply. Just to be sure, if I reach my previous company and ask to remove it, they can remove it and I will not get the prompt of remote management asking for credentials….Correct? Please note and this is important that the current state of my iPhone is Factory Reset, so my phone is not even configured for me to go to settings n all.
Thank you so much for your help.
You need to talk to the IT department of your old company, as nobody, not even Apple can/will remove MDM.
You shouldn't need to send it to them, as your company administrator can remotely remove the MDM profile.
Only your previous company can remove device management
Thank you for your reply… Can they do it remotely or do I have to send my device to them?
Correct. They can remove management of the device.
Remove Remote Management After Factory Reset
