You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
My device was managed by my previous company which allowed me to keep the iPhone after I left.
I did the factory reset but I am unable to reconfigure it now as it is stuck at remote management credentials.
what can I do now? Can my previous company who owned the device previously and allowed me to keep the Device after I left help?
Please note that the current state of my mobile device is factory reset.
iPhone XR
Thank you so much for the reply. Just to be sure, if I reach my previous company and ask to remove it, they can remove it and I will not get the prompt of remote management asking for credentials….Correct? Please note and this is important that the current state of my iPhone is Factory Reset, so my phone is not even configured for me to go to settings n all.
Thank you so much for your help.
Thank you so much for the reply. Just to be sure, if I reach my previous company and ask to remove it, they can remove it and I will not get the prompt of remote management asking for credentials….Correct? Please note and this is important that the current state of my iPhone is Factory Reset, so my phone is not even configured for me to go to settings n all.
Thank you so much for your help.
You need to talk to the IT department of your old company, as nobody, not even Apple can/will remove MDM.
Thank you for your reply… Can they do it remotely or do I have to send my device to them?
You shouldn't need to send it to them, as your company administrator can remotely remove the MDM profile.
Only your previous company can remove device management
Correct. They can remove management of the device.
Remove Remote Management After Factory Reset
